Booking, cancellation
and refund terms.

Confirming your appointment

Choosing a service or sending a request does not reserve an appointment. Our team confirms availability, vehicle details, the agreed service and deposit arrangements with you. A deposit is collected only after an appointment can be confirmed. Your full deposit is credited toward the final invoice, with the remaining agreed balance due after service.

Service prices are in Canadian dollars before HST. Your invoice shows the applicable tax, agreed extra work and deposit credit. Estimates and requests for additional work are confirmed with you before they become charges.

Deposits and notice periods

The same deposit applies to cars, SUVs and trucks within each package. Notice is measured backward from the scheduled appointment start. A request received exactly 24 or 48 hours before the appointment meets the applicable deadline.

Cancellation with sufficient notice

Cancel by your package’s notice deadline for a full deposit refund to the original payment method. We do not deduct a processing or administration fee from an approved full deposit refund.

Rescheduling with sufficient notice

Request a change by your package’s notice deadline and your entire deposit transfers to a new available appointment. The new date and time must be confirmed with our team. If you choose to cancel instead, the timely-cancellation refund rule applies.

Late changes and missed appointments

For a late cancellation, late rescheduling request or no-show, the deposit is retained as the disclosed cancellation charge where legally permitted. A new deposit is required for a new appointment. We do not charge the remaining service balance for work that was not performed. Emergency exceptions can be reviewed by Troy.

If we cancel your appointment

You may choose a full deposit refund or transfer to another available appointment. You will not be required to accept store credit instead of a refund that is due.

Heavy soiling, stains and additional time

Listed package prices cover the included service. Heavily soiled vehicles are subject to additional charges for extra cleaning time, quoted after a visual inspection when they arrive. This includes heavy stains, spills, food stains, oil, blood, fecal matter and vomit.

We explain the extra time, price and any effect on collection time before extra work begins. No additional work is charged without your approval. Dog-hair removal is $30–$100 extra when required, with the exact amount agreed before that work is performed.

If you decline an extra charge, we can perform the agreed base work where it is appropriate and can be completed safely. If the agreed service cannot proceed, we offer rescheduling or a deposit refund. Declining an unapproved extra charge does not automatically forfeit your deposit.

Cleaning results depend on the material and condition. Some contamination may require specialist attention; we may decline work that cannot be completed safely and offer a refund of the deposit or an appropriate alternative appointment. Detailing does not guarantee removal of every stain, scratch or sign of wear.

Engine-bay cleaning and electronics

Showroom includes a light engine-bay clean. We use reasonable care and consider the vehicle’s visible condition when choosing cleaning methods. Moisture and cleaning can expose existing problems or affect components with damaged seals, exposed connections or unsuitable modifications. Cleaning cannot guarantee that an undetected fault will not appear afterward.

Before service, tell us about known warning lights, electrical faults, intermittent problems, aftermarket wiring or accessories, leaks, and missing or damaged covers or seals. This applies to both the engine bay and interior electronics, including modified controls, screens, alarms and other electrical accessories. Our visual inspection is not a mechanical or electrical diagnosis.

To the extent allowed by law, Troy Detailing Solutions does not accept responsibility for pre-existing or undisclosed faults, or failures unrelated to our work. This does not exclude responsibility for our own negligence or any responsibility that cannot lawfully be excluded, and it does not limit your statutory rights.

You may ask us to omit engine-bay cleaning before work begins. Our team will confirm any change to the agreed service and price. We may also decline engine-bay cleaning or another part of the service if it cannot be performed safely with reasonable care, and discuss appropriate alternatives with you.

Requesting a change or refund

Text 647-400-5439 or email info@troydetailingsolutions.ca with your name, appointment date and time, and your request. You may also call 647-400-5439; our staff will record your request. Text and email notices use the time received, including messages received outside business hours.

For a service-related refund request, include the reason and any relevant photographs if available. We aim to acknowledge requests within two business days and initiate approved refunds within five business days, or sooner where legally required. Card or bank posting time varies.

Concerns after service

Contact us promptly if something needs attention. We review the booked inclusions and completed work, then arrange an appropriate inspection, correction or refund. A concern does not have to be reported on the same day to preserve your rights.

These terms preserve all cancellation, refund and other rights provided by law. They do not replace your legal rights. Membership renewal and cancellation terms are handled separately from these retail appointment terms.